A Lead purchasing marketplace provider

Vertical-agnostic lead purchasing and management platform to replace a legacy platform. Designed to use Force.com as a multi-tenant environment, platform clients have access to a variety of tools and analytics for purchasing leads, tracking their vendors, evaluating quality and other metrics, and contacting/curating Leads. Real-time analytics that can be heavily customized to slice and dice raw data for integration in actual business decisions. Sophisticated rules engine to specify Lead format and content criteria and reject vendor-submitted Leads failing criteria. Built-in one-click CTI for contacting Leads, activity tracking, per-customer customizable Lead status tracking. Third party real-time export of Lead information via email or HTTP.

A US-based call center serving as customer support for several well-known telcom companies

Service Cloud Console implementation that heavily customized the console to integrate with CTI with divisions between record groupings for a company offering customer support services for a variety of customers. Depending on the organization related to a specific call, agents would answer the phone appropriately and have their record searches and relationships filtered based on customer.